Refund policy

RETURNS 
All sales are final and returns and exchanges are not accepted. 
 
MISSING, INCORRECT, OR DAMAGED GOODS 
If you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at CustomerService@o61wine.com within 3 days of receiving the shipment. You must include a description of the damages or missing items and include pictures.  
 
FAILURE TO DELIVER 
If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for you order upon deliver, email us at CustomerService@o61wine.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $20 restocking fee.

REFUNDS AND EXCHANGES 
We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at CustomerService@o61wine.com. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
We do not accept exchanges.