Shipping policy

How old do you have to be to place an order? 

You must be at least 21 years of age to place an order with O-61 Wines. A valid government-issued photo ID confirming your age is required upon delivery for all shipments. 

Which shipping courier company you use to deliver my order?

We partner with UPS for all order deliveries. Once your order has been processed and shipped, you will receive an email containing your UPS tracking number to monitor your package's progress.

 

What happens if I'm not at home at the moment of delivering?

If no adult is available to sign for your package during the first delivery attempt, UPS may redirect your shipment to a nearby UPS Access Point® instead of making additional delivery attempts to your address.

If this happens:

• UPS will notify you that your package has been redirected.
• You'll receive the location of the participating UPS Access Point where your order can be picked up.
• To collect your package, you must present a valid government-issued photo ID showing you are 21 years of age or older.

 

Do I need to be home to receive my package? 

Yes, someone 21+ with a photo ID must be present at the time of delivery to sign. 

Can I expedite my order? 

Unfortunately not, all orders are shipped with Standard shipping. If you’re eligible for delivery, you’ll be able to select your preferred time and day for delivery. 

 

Can you hold my shipment until a later date?

If your order has already been fulfilled, we can’t reschedule your delivery. Please reach out to customerservice@o61wine.com if you need us to hold your shipment. Please keep in mind that we might not be able to comply with your request.

 

How do I track my order? 

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email after 3 days, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there. 

 

Shipment and Fulfillment Estimated Times 

The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days. The time to ship after the fulfillment time is 1-5 business days. 

 

Do you ship to all US territory? 

We ship to all states in the US, plus DC, except for Alabama, Alaska, Arkansas, Hawaii, North Dakota, South Dakota, Tennessee, Utah, Virginia, and Wyoming.

 

Can I ship to a P.O. Box? 

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box since all orders require an adult signature. 

 

How long does it take for an order to ship? 

Most orders ship within 1-3 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-5 business days after shipment. From time to time, there may be some delays due to high demand.

 

Can I add or remove a product from my order? 

Unfortunately not, all sales are final.

 

Can I get a refund on my order? 

All orders are final and returns or exchanges are not accepted. However, if your order was damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at customerservice@o61wine.com within 3 days of receiving the shipment with a picture of the damage or incorrect items.

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card.

 

Can I change my delivery address? 

If you enter an incorrect delivery address while placing your order, or otherwise fail to sign for your order upon delivery, email us at  customerservice@o61wine.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus taxes and any applicable shipping and restocking costs. 

 

I ordered multiple products but I only received some of them. What happens next?

Sometimes when multiple boxes are shipped, different tracking links are generated per order and in very few cases some can be lost or misplaced. Please reach out to customer service at customerservice@o61wine.com so we can look into it and help you. 

 

Do you ship internationally? 

Unfortunately, not at the moment.

 

How is this charge going to show in my bank statement?

Your credit card or bank statement will show your order charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK”.